Doorbell Pro2 - While motion detected, rings are ignored

Folks, We have a doorbell pro 2 since 2 months now and we experience a strange problem. If someone walks up to the door quickly and presses the button - all intended devices (mobile, chime pro and Alexa) notify us as intended. But if you park a car in front (or anything that takes longer than 5 seconds) and then rings our bell - only the mobile phones receive a notification. Chime pro and Alexa remain silent. But honestly the biggest problem is Rings support - 3 times if stayed in touch via twitter, just to get a „case close please give us feedback“ message after a day, honestly their help before is nothing more than, please reset your device level. Chat support tells me to phone ring - phone support tells me to use the chat. Anyone here that can help or has an idea how to solve this issue. I give it one last try before I switch to another vendor - as this is pretty much the core function of a doorbell. Thanks