Doorbell Pro (v1) 5Ghz on Eero6 :(

Products Video Doorbells
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1

My Ring Doorbell Pro will not stay connected to 5Ghz on my Eero6 network. I can watch from the Eero app that it is constantly reconnecting and indicates 5Ghz. I got it to reconnect once by restarting the entire network, where it connected to 2.4Ghz initially and worked for a few minutes. When it connected to 2.4Ghz it worked fine until it decided to switch to 5Ghz where it goes into a reconnect loop and also appears to never grab an IP. I tried reserving an IP and that didn’t help either.

I can’t tell if this is a Ring issue or an Eero issue, but it seems like the issue started shortly after Eero updated to 6.5.1-2. I wish there was a way to force a device to only use a certain band of wifi.

2

Hi @dggxf46. What is the RSSI for your Ring Pro? Although 5Ghz is a “stronger” connection, it doesn’t have the range that a 2.4Ghz network has. If this continues, it may be beneficial to move a Eero pod closer to your doorbell, or use a Chime Pro. I hope this helps.

3

The issue actually ended up being Eero related. Their support team had to reset channels on my eero system to defaults to get the doorbell back online. This is a feature that’s not exposed to customers to address on our own and support has to do it on the back end.