M
Doorbell Pro stopped working
hardwired-video-doorbell
connectivity
troubleshooting
Hope someone can help please. Our Pro Front Door Video doorbell has gone offline. I've tried reconnecting using the side button but it refuses to connect (no spinning white or blue light). The linked camera in another part of the garden is still ok. Device health shows it's getting power (it's connected into the mains via a cable and plug) and signal strength is strong. The push button however has a massive crack across it. Would this affect connectivity and would replacing it fix the problem?
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12-10-2022 09:00:37
Responses (1)
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Caitlyn_Ring
Hi @mooey40. Since the Doorbell Pro is offline, the Device Health page contains information from before it disconnected. The button being cracked shouldn't impact the Doorbell's performance. If you haven't already, try fully resetting the Doorbell Pro by holding down the setup button for at least 20 seconds. After the reset, attempt to reconnect your Doorbell in the Ring app by using the steps under Set Up a Device. If that doesn't resolve this and the Doorbell Pro still seems to be unresponsive, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a deeper look. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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12-10-2022 07:12:52
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