Two months after installation of my Doorbell Pro, it just so happens to “Go Offline” while I’m away for months 2000 miles away. There’s no way to get to it, and no way to get it back online.
It’s connected to my Chime Pro which is located about 6-8 ft away from the doorbell. That chime is located about 6-8 ft from my router. I really didn’t need to use the chime, but why not?! I also have 2 internal cameras connected to Chime Pro. They remain online.
RSSI health on the Doorbell Pro was 44.0, consistently, before it went offline. Using 2.4Ghz, router & modem gets rebooted (in proper order) and cleared 3x a week. All other devices are connected just fine to them, including all Ring cameras.
No brick wall serves as a barrier. Again, RSSI is 44.0. Chime Pro has RSSI at 41.0.
Doorbell Pro is hardwired to a transformer/power supply with a minimum reading of 16 VAC 30 VA. Pro Power Kit V2 is wired correctly. No loose wires. System in home is relatively new. It’s not an old system, just a few years old. No breakers are tripped.
I sent someone over to home to reset system. Tested. Came back on for 8 hours. Again, it’s not running.
Called tech support. They want me to test again. If it fails, I ‘might’ be able to get a replacement. Might??!
Nothing much more I can do but send someone down, AGAIN, to test system while tech is on phone. It’ll cost me more, now, to keep sending people over to the house to test, and test, and re-test, than the cost of original purchase price.
Considering this is a pervasive problem (from what I’ve seen in posts here and the tons of this type of problem noted on reviews on Amazon), I suspect even a replacement will fail, too, since they’re failing for others.
I’m guessing, like some say, there’s an inherent problem with the Doorbell Pro. I mean, two months in, and it fails… while I’m away when security is an issue. Come on! Couldn’t there be some way of resetting this thing from afar???
And, most of the feedback I’m seeing from Ring, thus far, is to have the buyer check their system, instead of fessing up that the item they designed may be failing. But WHY should so many be failing when all other elements are working correctly???
Ultimately, what was supposed to be something that was supposed to make me feel more secure has now created more insecurity than I want to endure.
Since I’ve tried everything, what else can I do?