Ring Video Doorbell
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S
Doorbell Pro Offline but still recording
hardwired-video-doorbell
ios
I have a Doorbell Pro and it is currently showing offline on the app however when I click on the camera it’s still recording snapshots but I am unable to get a live video feed. Last readings show good signal strength and good power connections. I’ve had this issue with the doorbell before as well as the ring spotlights that have cameras. Not sure what causes it normally they reconnect but needless to say it’s frustrating.
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05-02-2022 01:03:54
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Tom_Ring
Hi @Sassums. Try performing a power cycle on your Ring Pro. You can do this by disconnecting power for 10 minutes, then reconnecting. Also, you can try to reboot your Ring Pro by pressing and holding the setup button for 20 seconds, then releasing. Let me know how this goes!
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07-02-2022 11:21:51
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