Doorbell Pro- nothing lighting up, offline, power is registering fine

I checked the wiring at the bell, voltage at the bell and at the transformer register fine…
I’ve unplugged the router for extended period many times, no changes to the password at all.

Any ideas for me?

Hey @Sarahw822. Please check out our Ring Help Center Article here for more information on what to do when your Doorbell Pro goes offline. If you are still unable to resolve your concern, please reach out to our support team here. Let me know how it goes! :smiley_cat: