Doorbell Pro not recognising owner

Hi, I have a Ring door bell pro that has been set up to electricity. We had to discooect this from the power for awhile. When I go to set it back up via the app (app has since been updated since disconnection) I get all the way through set up until the doorbell tells me set up has been incomplete & on my phn there is a message saying I need to have the owner invite me. I am the owner. The only thing different I did was change the password as I forgot it. Now it doesnt recognise me. I have gone into my account & there is NO WAY I can add anybody as a shared user. I can add an email address but the share button is greayed out?I cant contact Customer service due to this stupid Corona virus stuff. Can any one else help?? TIA