Doorbell Pro live view not working on WiFi
A few months ago this problem started, and never resolved itself. Live view doesn't work when I'm on WiFi outside of home. On my home WiFi, it's fine. If I'm away from home on another WiFi, I have to disable WiFi to see live view. Someone else posted having the same issue with no answers, I'm hoping someone has an answer. This has nothing to do with the doorbell's connection at home. The signal strength is really good there. My WiFi signal in all scenarios was really good. I'm not sure if it's some sort of security setting with the app, but it used to work fine for about the first year, and then suddenly became a problem.
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11-12-2020 03:36:41
Responses (1)
- C
Hi @Tom\_Ring My phone is a Pixel 3. It had the latest version of the Ring app on the Play Store (not sure of the number, but it did not show any updates available). I tried my LG tablet on my work WiFi, and I get the same problem as my phone (my tablet has no cellular service, so I can't verify it without WiFi). I do not have a VPN service. I reinstalled the app per your instructions (uninstall, reboot, install), but that did not help. Is there anything else to look into? Thanks. On a sidenote, my worker also has a Ring Doorbell Pro, and his live view works fine on the work WiFi, so I don't think it's this particular WiFi.
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15-12-2020 05:26:40
CHi @Tom_Ring, Is there anything else I can check to resolve this problem?? My phone still has this issue. I checked my tablet at home, it can see liveview at the home WiFi but not on any other WiFi source. It's been an unpleasant feature that when I need to check the camera that I have to disable WiFi on my phone every time.
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30-12-2020 10:19:13
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Tom_Ring
Hi @CGTG81. What type of phone is this happening on and what version of the Ring app is it using? Have you tried to replicate this with another type of device, such as a tablet? Also, are you using a VPN when you are not on your home wifi network? These questions will help determine the next best steps. For now, I would recommend uninstalling the Ring App, rebooting your phone, then reinstalling the Ring app. I hope this helps!
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14-12-2020 09:55:08
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