Doorbell pro live view des not work with Xiaomi 11T pro

Since I installed Ring on my Xiaomi 11T Pro I can no longer watch live view on the Doorbell pro. It works very well on my iPhone, on my Huawei mate 10 pro and on my PC but not on the Xiaomi. thank you in advance for your help.

Hi @Arcnaute. Since the Live View for your Doorbell Pro is working properly on your other devices, it sounds like it is something with the Xiaomi 11T itself. Does this smart phone run on Android, and is the Ring App and the OS fully updated? Have you tried the Rapid Ring on there as well? We have some troubleshooting tips and tricks in our Help Center Article here that may be helpful also.

Hi Caitlyn
Xiaomi 11T pro is run ING on Android 11 who is the Last update. Ring app is fully update too. Rapid Ring runs properly but it is not possible to watch live view directly on this app. I can only have notification on mouvement. Thank you for help.

@Arcnaute To clarify, you aren’t able to access the Live View in the Rapid Ring App? Do you get the same error or situation as you do on the Ring App with the Rapid Ring App, or is it different? You should be able to not only answer notifications but also enable a Live View from the Rapid Ring App as well.

@Caitlyn_Ring I am sorry I made a mistake. You are right, I can watch the live view on Rapid Ring app. The problem only occurs with Ring app.
I am french and I am sorry for my english who is very basic.

@Arcnaute No worries, thank you for the clarification. You can use the Rapid Ring App to access the Live View and answer notifications, but I would suggest contacting our support team regarding the Live View not working on the Ring App on your Xiaomi 11T Pro. Make sure to take screenshots of any specific errors you may encounter and feel free to reference this thread when you call them as well. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

Hi There,

Is there already a solution for this issue?

I also have a Xiaomi 11T Pro and I have the exact same issue. I can not live view my devices on the Ring App itself, but I can on the Rapid Ring App.
Software is updated to the newest version and the Ring app is also updated.

I would like to hear from you!

Greetings,

I have the same issue, i want a solutions so i have to use only one app. The liveview on 11T in og ring app isnt working

Same issue here in Xiaomi Mix 4. Works on Rapid Ring but not on ring app. I go into live view and just a blur but can see on events that picture was fine when recorded live and played back perfectly on my timeline.

I havet the same problem whit my xiaomi mi 11 lite. :tired_face:

I have the same issue with a Xiaomi 11T pro. It works on the Mi 11 my wife is using.

Bonjour, j’ai le même problème avec mon Xiaomi 11 lite, auriez vous une solution ?
De plus,je ne trouve pas la version de l’application light précisé france?
Merci
AL