Doorbell pro keeps trying to update software then loose connection

Hi there, @MattR6! The speed and efficiency of the initial update following setup will depend on the wifi signal strength. This signal strength can be confirmed in your Ring app as RSSI. During setup, try selecting the 2.4 Ghz network, instead of the 5 Ghz connection, for best connection over distance and through exterior walls.

If this concern persists, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.