Ring Video Doorbell

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Doorbell pro keeps droping internet connection
hardwired-video-doorbell

our new doorbell pro continues to drop its internet connection despite having a chime pro and all items within range of the wifi router.looking into the settings and device health it seems to be a power issue, i think then that the power supply pack supplied with the doorbell pro is faulty

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09-04-2020 06:13:06

Responses (1)

  • G

    Similar to other posters, My 2 year old Ring Video Doorbell Pro went offline for several days. Signal and power were rated as good (RSSI-60), but power to device was only 14.7V. So I connected a new transformer rated at 22V and the pro reconnected... for less than an hour. So I then reconnected the old transformer at 14.7V and it again reconnected... for less than an hour. Could be the non-replaceable internal battery. Could you connect me to customer support to discuss options if battery is bad? Thanks.

    1

    29-12-2020 00:08:20

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