Have a Doorbell pro here. Working great for 3+ years. Recently the doorbell won’t chime outside and ring mechanical doorbell when pressed. Outside it tries to chime but cuts out. Inside nothing, after a power reset it works for a while then stops. Already replaced power supply. Motion/Phone alerts work with no issue. Doorbell alerts on phone work with no issue, just the device itself and mechanical doorbell. Any thoughts and thanks for the help. #video-doorbell-pro
Hi @BrianR. It sounds like you’ve done some of the basic troubleshooting that I would recommend. For this reason, I would say the next best step would be to contact our support team. If possible, try to safely take some pictures of your doorbell transformer and chime kit. These will help the support agent determine the best course of action. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let us know how this goes!