Hi @user58791. I would recommend trying the following steps for your concern: - [Reboot your Doorbell using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Disable Bluetooth on your phone. - Turn off the wifi on your phone and test to see if it works on mobile data. If it works on mobile data, it means it could be network-related, so you will want to review this Help Center [page](https://support.ring.com/hc/en-us/articles/205385394-What-Ports-Do-I-Need-to-Open-in-My-Firewall-for-Ring-Doorbells-and-Chimes-) on what settings you would need to change on your router. If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406) a call for further assistance.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.