Doorbell Pro 2 microphone never worked

Hi all,
The microphone on our doorbell pro 2 has never worked (2 years in and only just getting to figure it out).
Can speak through app to camera fine and person at the door can hear perfectly through speaker, but nothing the other way.
Any ideas?

Hi @user58791. I would recommend trying the following steps for your concern:

  • Reboot your Doorbell using the Ring app.

  • Disable Bluetooth on your phone.

  • Turn off the wifi on your phone and test to see if it works on mobile data. If it works on mobile data, it means it could be network-related, so you will want to review this Help Center page on what settings you would need to change on your router.

If you have tried these steps and are still having the same concern, give our support team a call for further assistance.

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