Responses (4)

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bemak187

Mine is the same. Just checked it there. @JOSEF Did you notice any improvement with the LED light ring round the button with your replacement device?

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29-04-2021 14:58:13

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JOSEF

Not installed the 2nd Doorbell yet as would rather wait for Ring to say if this is normal or not. I'm guessing it shouldn't be as they replaced my 1st Doorbell after seeing the pic I'd sent. I can say the transformer with the 2nd Doorbell is labelled differently than the 1st. First branded Delta, this one unbranded completely. Odd!

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29-04-2021 15:48:04

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bemak187

I think Delta make the new Ring DC transformers first batch of Pro 2's came with the them branded Delta. I think they should actually be Ring branded as that's what they show as in the Ring store if buying one on its own.

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29-04-2021 15:50:44

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JOSEF

Well neither are branded Ring hah.So installed the replacement, can confirm the LED is also ridiculously dim. Hoping one of the forum Ring guys can confirm whether the sensor under the main camera is meant to be like that or if it's damaged

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29-04-2021 17:02:29

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JOSEF

Had a supervisor called Chris phone me last night. Going for 3rd time lucky with another doorbell as they don't believe the crack should be there.Hes thinking that too much glue has been used in the manufacturing process and the pressure of too much glue causing the split/crack in the glass near the sensor

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01-05-2021 09:06:11

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bemak187

@JOSEF Hopefully you can post the results of the swap. I am interested in the outcome here and also if your replacement has a better LED light as well.

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01-05-2021 12:17:18

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Tom_Ring
Hi neighbors. As mentioned by Marley, contacting our support team will be the best course of action to resolve this concern. If you have questions regarding our warranty, you can find that information [here](https://ring.com/warranty). Also, if you are subscribed to our Ring Protect Plus Plan, it comes with an extended warranty for qualifying devices. More information about our Ring Protect Plans can be found [here](https://support.ring.com/hc/en-us/articles/360030333671-How-to-Subscribe-to-the-Ring-Protect-Plan). I hope this helps!
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07-05-2021 21:19:24
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JOSEF

Latest follow up to share -"After reviewing some other devices and talking to our manufacturing teams, it looks like the visible defect is a cracking or peeling of material from the inside of the lens as a result of the molding process for the part. We are working to scope a solution for this, but since it is a problem off of the line, many if not most of the devices will have that defect at this time"

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11-05-2021 07:40:35

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bemak187

@JOSEF Was that from the Ring support team as a follow up to your case? I agree with the point that all of them are going to be like this and I would also bet all of them have the dim LED issue as well. The issue is there is no point just not trying to get a swap etc as its just going to be the same. If these are manufacturing issues the process will need to be changed which could take quite a while for retooling etc.

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11-05-2021 09:12:58