The best next step is to check out your [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), to ensure for optimal wifi signal. While viewing the device health section, please also make sure power levels are sufficient. Next, take the Video Doorbell off the wiring, then reconnect it to the wiring and allow it some time to power up. Please double check your home fuse/ breaker box to confirm a breaker did not flip during installation. Here is our [Pro 2 installation guide](https://support.ring.com/hc/en-us/articles/360054675132-Video-Doorbell-Pro-2-Installation-guide-) for more troubleshooting steps. If this concern persists, our support team will be happy to assist further. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.