Ring Video Doorbell
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Z
Doorbell Pro 2 and mechanical chime
hardwired-video-doorbell
troubleshooting
My mechanical chime does not ring when my doorbell is pressed. Everything else is working. Under device health it states “Power Output Level 3” and “Your doorbell transformer is under powered.” Is that why my mechanical chime does not ring? If I replace my transformer with the one recommended, should that fix my problem?
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20-08-2023 01:36:36
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Tom_Ring
Hi @Zorro1. Yes, that certainly sounds like the issue here. If there is not enough power, nothing will operate as it should. You should see a suggestion for a doorbell transformer in the Ring app, or you can visit Ring.com. If you are not experienced with this installation, I would reach out to a qualified electrician.
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21-08-2023 05:56:52
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