Hi All,
Ive recently upgraded from the video doorbell 3 to the new doorbell plus, which has a better camera and view range.
However, we are constantly getting motion notifications when either a car/person goes past the drive which is about 20 feet away from the camera. the “zone” has been set so it does not even reach the end of the drive and not in the area that cars/people are in. The sensitivity is now at the min is can be, yet the motions are still going off.
We need the motion to be effective for real events (we have had people come up to our cars in the middle of the night before)
the old doorbell 3 was perfect and only did real events.
Why is this new one so rubbish. anything else that needs to be set?
Thanks
Hi @wheelie24v. Those were excellent troubleshooting steps to try for your concern. I would also recommend rebooting your Doorbell using the Ring app to see if it helps. If you have tried this step and are still having the same concern, give our support team a call to further investigate this with you.