Doorbell offline. Can't reconnet

On vacation. Internet went out but is back on now. Can’t reconnect to wifi. Do I have to be home in order to reconnect? Had a friend go to house and reboot router. Still will not reconnect

Hi @user50784. If your doorbell is offline, you’ll need to be physically by the doorbell to reconnect it to WiFi. This Quick Fix Guide will show you the steps to reconnect to WiFi.

i am having the same problem, i am at home and have uninstalled and reinstalled also deactivated and tried to reactivate my device… it tells its failed and to check my internet. the router and doorbell are about 6 feet away. what else can i do to make it work again… my internet went out for 2 days, after it was activated the ring doorbell never reconnected

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