Doorbell not

Doorbell not working even with new battery

Hi @user65456. Can you let us know which model of Ring Doorbell you have? You can find the model name on the Device Health page. What part of the Doorbell isn’t working? Feel free to attach a picture or a screenshot demonstrating what you’re seeing on your end.

Here is the model number for my Ring door bell; Model# 5UM5E5

The door fail to ring when activated.

Hi @user65785. Please provide the model name for your Ring Doorbell. It is located on the Device Health page, as shown in the example screenshot below. If you aren’t receiving a notification on your phone when motion is detected or someone rings the bell, make sure Ring and Motion Alerts are toggled on.