Ring Video Doorbell

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Doorbell not recording for hours

I’m tired of my doorbell never recording anything in the early morning. It doesn’t pick up any motion. Then I see hours of black screen saying footage isn’t available. I don’t understand why it picks up wind in the daytime but rarely anything at night and nothing early morning. This is beyond frustrating!

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17-08-2020 15:38:36

Responses (1)

  • T

    Hi @Lexy012000. It sounds like your Doorbell may be experiencing some network issues. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360023439472-Fixing-Black-Video-Errors-by-Adjusting-Your-Router) may be able to offer the solution. If that doesn't solve the issue, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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    21-08-2020 22:54:19

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