Responses (8)

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  Ingerlise

  Same problem...

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  22-05-2020 06:32:23

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  Ingerlise

  why are only some movements filmed by the bell? it recorded everything before but not in the last year. it was super sensitive in the past and recorded bushes that blew in the wind but now it doesn't film people on the stairs? only sometimes it does?

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  22-05-2020 06:33:32

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  C

  Chelsea_Ring

  Hey neighbors! When you check your motion frequency, do you have it set to Standard or Frequent? If you have it to Standard, this could be why it seems like your Doorbell is missing some events. Try changing it to Frequent and this should help for the future! You can learn more about this in our Ring Help Center Article [here](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency).

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  23-05-2020 12:44:17

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  byavit

  I'm having similar problems, but when I look at the event history, I see the events, but they're not recorded. My last recorded event was on 5/26/2020. I'm being notified of the motion events, and haven't had an actual ring event in a few days, they're showing up in the list, but no video capture. I've made no changes since the last recording was stored and even verified that my cloud subscription is still good until 12/2020.

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  29-05-2020 06:54:11

• U

  user9005

  I’ve had to thief at my house. One was when my car cover was stolen and the second was a package was stolen, my ring doorbell camera didn’t capture neither event. I don’t know what the purpose of having ring if it’s not going to record everything event. When my package got delivered I knew it was at my door because it captured the amazon person leaving it at 3:36. I made it home about 5:51 and there was no package and no video capturing anyone taking it

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  13-04-2022 02:04:01

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  user14599

  Ever since I first put this in, it has not recorded every event. But I have never experienced a single instance of where going live does not go live. I have a feeling they are saving bandwidth costs with blackout periods. It's not the wifi, it's the ring.

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  14-06-2022 06:19:57

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• C

  Caitlyn_Ring

  Hi neighbors! If you feel that your Ring Doorbell has missed or is not picking up motion events, there could be a few different reasons why, including your motion settings or your Doorbell's placement. Review our guide on optimizing motion detection in your Ring Doorbell [here](https://community.ring.com/t/caitlyn-s-guide-to-optimizing-your-doorbell-s-motion-detection/48107). This guide will cover how to adjust your motion settings, as well as what proper placement looks like for your Doorbell to ensure optimal motion detection. In addition to that, please check that you do not have motion detection disabled within the [Modes settings](https://support.ring.com/hc/en-us/articles/360036107792-Control-All-of-Your-Ring-Devices-with-Modes). If motion detection is disabled in Disarmed Mode, and you swap your system to Disarmed, your Ring Doorbell will not detect and record motion. Lastly, verify that your Doorbell has a strong [internet connection](https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength), otherwise it may not be able to properly detect and record motion. If you still have concerns about missed motion events after reviewing our guide, you can follow up with our support team for further one-on-one assistance. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)

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  14-06-2022 11:16:28

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