Ring Video Doorbell
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Doorbell not picking up people
battery-video-doorbell
troubleshooting
Last month or so my doorbell has not been picking up people even if they are standing directly in front of it . I called customer service basically no help I did everything they suggested and still the same . Now about 2 weeks ago it started going offline yet I have no WiFi issue everything else works perfect that is connected and WiFi is not going out .
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31-07-2022 13:20:37
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Tom_Ring
Hi @user19197. What is the RSSI for your device? This can be found in the Device Health section of the Ring app. Additionally, I suggest going over this Community post [here](https://community.ring.com/t/caitlyn-s-guide-to-optimizing-your-doorbell-s-motion-detection/48107), as it goes over crucial steps for optimal motion detection. If these steps don't improve your concern, I would follow up with our support team.
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03-08-2022 17:04:39
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