Doorbell not picking up people at my door but further afield

Hi I installed my doorbell yesterday, I live on a main road, it picks up people walking past my gate (around 3 metres away) however it doesn’t pick up anybody approaching my door or when they are at my door? Any help appreciated!

Hi @CallumB. If your Doorbell is missing some motion events, you can try changing the Motion Sensitivity. Follow these steps to change the Motion Sensitivity:

  • Open Ring app
  • Select the menu button (three lines, top left).
  • Tap Devices
  • Select your Ring device.
  • Select Motion Settings.
  • Choose Motion Sensitivity.
  • Adjust the bar to your liking and save.

This Community page here covers other adjustments you can make to your Video Doorbell to improve motion detection that you can look into as well. I hope this helps