Doorbell not connecting

Hi All, I have just installed a new ring doorbell however it does not connect to my phone when I check live view. Doorbell is only 10m away from wifi which is not very far away!! Only soloi seem to get is by a Ring booster (more money!!!). I don’t think the distance should be an issue and our internet is certainly fast enough with 94 download and 18 upload. Will be returning the product if I can’t find a solution?? Thanks in advance

Hi @SteveBaus. You may want to check the RSSI on your Doorbell first, as this is an indication of its signal strength and a high RSSI can impact the ability to access the Live View. Additionally, try accessing the Live View both on wifi and also on mobile data, as one may work better for you than the other. You can also try out the Rapid Ring App, which is a companion to the Ring App and is designed to allow you to answer notifications and access Live View more quickly. I hope these suggestions help! :slight_smile: