Our Ring is hardwired and many times trying to use live view, it says activating device, then stops, and a button saying 'reconnect' pops up, but it doesn't work. Only after physically ringing the doorbell, does it work again. This obviously negates the purpose of having the Ring at all. Is anyone else experiencing this? Any idea how to resolve it?

I have it with Doorbell 3, really annoying. Maybe they'll fix it in the update.

I just purchased a new release Ring doorbell wired and it does not show up on the desktop app. It does on my Android phone. The trouble with this is I cannot actually see well enough on the phone app as it is so small (6 inch screen). I have used my Windows 10 to see live video until installing the new doorbell which has worked well for me. I spent an hour on the phone with support and they finally told me they do not support Windows 10. Your website says it does support Windows 10 desktop app, but not mobile. I have uninstalled and reinstalled the desktop app. If it is true that desktop is supported, why does it not work? Can you help?

If you sign in to your account at Ring.com using Windows 10 you can see your alerts & videos from your video doorbell. I do it all the time using my laptop connected to my 65' tv screen for same reason you describe that my iPhone 11Pro Max screen is hard to see w/ out reading glasses.

They no longer support desktop app, which I use most of the time for live views because of the nice big screen, but it no longer shows the newest cameras and doorbells at all. I bought a pro because of that. Pro still shows up in the app. But Windows 10 app no longer works well with all the cameras and doorbells like the way it used to and the way I prefer it to. It's a shame. Live view still works well with the W10 app though if you don't have a newer camera.

‎Doorbell not connecting to the wifi - first install

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Orinu

Doorbell not connecting to the wifi - first install

Hey, I tried to connect ring doorbell 1 to Tp-Link VR600 2.4 wifi network. After the ring is connected to the wifi, the left white light is turned on - "no internet connection".I tried a lot of things to solve to the problem:1. To ensure I get a stable connection in a few other devices on that wifi network.2. Change the wifi channel from auto to 4 and Channel Width to 40m and 20m.3. Factory reset the ring.4. Disable iPhone cellular data.5. Open a new 2.4 guest network.6. Fully recharge the ring.7. Empty the battery and recharge it again.In every step, the ring does not get a connection to the internet.What can I do to solve the issue?Thanks-- Ori

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01-09-2020 19:53:02

Responses (1)

C

Caitlyn_Ring

Hi @Orinu. I appreciate you taking the time to list out what steps you've tried in an effort to get your Doorbell connected to your wifi network. Does your wifi password contain any special characters? If so, try changing it to contain only alphanumeric characters before attempting to set it up again. If that's not successful, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to look into this further and provide more advanced troubleshooting steps. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to let me know what solutions our support team recommends! :)

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02-09-2020 20:17:21

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