Ring Video Doorbell
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B
Doorbell not auto reconnecting to wifi after power outage
hardwired-video-doorbell
troubleshooting
Every time there's a power cut the doorbell is not reconnecting to the wifi. I have to press the orange button and redo the setup of connecting back the doorbell to the wifi and then it's working fine until the next power cut. Is this normal ? I think the doorbell should reconnect by itself to the wifi.
If I'm loosing power at night the bell will ring once every couple of second until the orange button is pressed again. I like this doorbell but I will have to replace it by something else. Thank you for your answer.
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23-02-2022 07:02:17
Responses (6)
R
This has been my experience, too. Even short power blips and it won't reconnect. All of my other devices have no issue reconnecting, just the ring devices.
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24-02-2022 05:28:50
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S
I experience the same issue. voltage is fine and have 5 other ring devices and 30 other devices connect fine.
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12-03-2022 05:17:44
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M
Most times, when a power outage or something else causes the network to disconnect from your Ring device, your Ring device will automatically reconnect when the network is available again. If your Ring device needs to be manually reconnected, follow the steps in this [Help Center article](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network).
For Ring devices powered by wiring, please allow for some time for them to power back up, then check out your [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), to ensure for optimal wifi signal.
If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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14-03-2022 04:29:45
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U
It happens every time for me. I get a notification of a power outage on the ring app and the chime stops working. I can simply unplug it from the outlet and plug it back in and it works but this is annoying. Why won't it try to reconnect? The chime is about 6ft from the base station.
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15-02-2023 01:51:36
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C
Hi @user36489. To clarify, the Ring Chime does not connect to the Ring Alarm Base Station, it connects directly to your wifi router. You may need to move the Ring Chime closer to your wifi router or away from other wifi-enabled devices if its not able to reconnect automatically after a power outage.
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15-02-2023 10:01:07
U
I think 6ft is close enough. This sounds like a fundamental problem with the chime software not retrying to reconnect to the router. Can I dump the logs from the chime and see why it won't reconnect?
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16-02-2023 05:10:54
C
@user36489 If your Ring Chime is persistently falling offline and unable to reconnect to your wifi network, I'd suggest following up with our [support team](https://support.ring.com/hc/en-us/articles/213608406) for further troubleshooting assistance. The Ring Community is a public forum where we're able to help with general questions and concerns, while more advanced questions may require the help of our support team.
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16-02-2023 11:29:52
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Caitlyn_Ring
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23-02-2022 09:51:43
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