Is the network down in Kent? My doorbell and chime have both gone offline and won’t reconnect. My WiFi is working. I can see reports on other sites like Down Detector and Is It Down reporting issues but I’ve been on the phone with Ring customer support who also can’t connect me and aren’t confining anything, just putting me in a queue to speak to someone at a higher technical level. I’ve been on the phone for 28 minutes now so thought I might get a quicker answer on here (I only called to let them know that there are reported issues which I was advised they don’t know about)
Hi, I’m in Northamptonshire and everything has gone offline. Our internet is ok but I can’t get anything to connect.
Thank you for confirming I’m not going mad. Given that I tried and failed miserably to report it it may be some time before it gets sorted
I’m in Midlands and all my cameras have gone offline. Our internet is ok
Thank you for confirming. I’ve now tried reporting it via the online support chat but that disconnected immediately
I am in Kent and doorbell off line, streaming error. Will not connect. WiFi is okay.
Same here Plymouth UK
Are there any moderators on here that can report this to Ring who seem to be in denial? If it isn’t being acknowledged by Ring it will never get resolved.
I think it may be a BT fault?
Do you know how it’s a BT fault? My BT internet is working fine
Yep internet was fine but certain sites couldn’t be resolved - Ring included. I think it may be back now though.
Hi Neighbours. There was an outage within BT yesterday that was causing issues with Ring.com and its devices. BT has since fixed this issues and your devices should be up and running now. Cheers!