Doorbell losing power

My Ring Pro keeps losing power. It is becoming very frustrating. I have installed a new transformer and have had electrician come back to the house to determine if I have enough power, which I do. Every week or so, I have to go outside and uninstall it and reset it back up. All things I should not have to do for a $200 device. It seems like this product needs a firmware update or something. No need to pay the monthly/ yearly subscription when I can’t even capture a video.

Hey @Kruseph. It sounds like you’ve taken all the proper steps for troubleshooting power factors. With this concern persisting, I recommend reaching out to our support team, at 1-800-656-1918, for an in-depth look. Feel free to let us know the results! :slight_smile: