U
Doorbell light does not spin
hardwired-video-doorbell
troubleshooting
My doorbell stopped working about a year ago. I have bought a new battery and recharged the old one. The light comes on but does not spin. I have tried several times to press the inner button but that does not initiate the spinning that is required. It worked well for about 2 years. I have tried unsuccessfully several times to get help from RING but they appear to be neglecting the North of England and do not reply to my requests. HELP please.
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26-11-2022 04:06:24
Responses (1)
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Justin_Ring
Hi @user28750. You can try a factory reset of your Doorbell by pressing and holding the setup button for 20–25 seconds to see if it then enters setup mode. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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28-11-2022 04:25:41
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