Doorbell light does not spin

My doorbell stopped working about a year ago. I have bought a new battery and recharged the old one. The light comes on but does not spin. I have tried several times to press the inner button but that does not initiate the spinning that is required. It worked well for about 2 years. I have tried unsuccessfully several times to get help from RING but they appear to be neglecting the North of England and do not reply to my requests. HELP please.

Hi @user28750. You can try a factory reset of your Doorbell by pressing and holding the setup button for 20–25 seconds to see if it then enters setup mode. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.