Doorbell keeps Offline

hi, i found my Ring doorbell 2 goes silent recently when guest press the button, no notification on both the device and apps, it keeps offline in apps, no image on the live.

i have tried to reconnect wifi, but it disconnected soon, even after hard reset the doorbell, restart the wifi router & put it right next to the doorbell unit, but it doesn’t help. The doorbell was hardwired, so what can I do next??

Great thanks!!!


Hi @gigi.wong. It sounds like you’ve done most of the troubleshooting that I would typically recommend in this situation. It would probably be best to reach out to our support team for the next best steps. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.