GW
Doorbell keeps Offline
battery-video-doorbell
hi, i found my Ring doorbell 2 goes silent recently when guest press the button, no notification on both the device and apps, it keeps offline in apps, no image on the live. i have tried to reconnect wifi, but it disconnected soon, even after hard reset the doorbell, restart the wifi router & put it right next to the doorbell unit, but it doesn't help. The doorbell was hardwired, so what can I do next?? Great thanks!!! #offline
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24-02-2021 03:07:22
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Tom_Ring
Hi @gigi.wong. It sounds like you've done most of the troubleshooting that I would typically recommend in this situation. It would probably be best to reach out to our support team for the next best steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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26-02-2021 11:30:56
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