Hi @Nidget1402. You can try the following steps to address your concern: - Reboot your router by unplugging it from power for 10 seconds and plugging it back in - Verify your Doorbell has [a good signal strength, also known as RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). - Factory reset your Doorbell by pressing and holding the setup button for 20-25 seconds, then reconnect it to your wifi because the reset will disconnect it. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.