‎Doorbell History Event stills are blank

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user65842

Doorbell History Event stills are blank

battery-video-doorbell

app-settings

android

troubleshooting

On one of our Android devices, when I go to the history tab, the event thumbnail stills a.k.a. event previews are blank. When I touch the still the video appears and plays, but it is aggravating to not see the previews. I have been unable to find an answer to fixing this anywhere. ![IMG_0200.HEIC|375x500](upload://o37besqT3kxBPvG28y18Pf7CLDQ.jpeg)

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09-11-2023 03:23:20

Responses (2)

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Caitlyn_Ring

Hi @user65842. Make sure the Ring app and the operating software on this device is fully updated. Then trigger a test motion event, and check the Event History tab for that device. If this issue still persists after trying that, please give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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10-11-2023 06:01:06

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user65842

Thanks for the reply. I removed and re-installed the Ring app. The device is a government-issue M8L tablet we received as part of the Affordable Connectivity Program. The OS is Android 11 and as far as I can determine, cannot be updated, so I guess we'll just have to live with blank previews.

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16-11-2023 02:51:28

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system

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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16-12-2023 02:51:55

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