Doorbell goes offline when doorbell button is pressed. I checked and replaced power supply. Reset and reinstall ring doorbell. Still goes offline.
Hi @Yobe. For this concern, it would be best to contact our support team directly. They will be able to diagnose why this is happening and provide you with the next best steps. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.