Doorbell Gen 2 STUCK IN REBOOT


Recently purchased a Doorbell Gen 2 but are having very little luck in setting it up.

We’ve rebooted it several times to get it to link to the internet, also gone into our IP address and made amendments for it to connect to different channels to no effect.

Now it seems to be stuck in a constant reboot, the blue light is flashing on and off (1 second intervals) for a number of times.

Can any techs help tp rectify this please?
We’ve even set up next to the modem but still no luck, we last got it to set up last night but with no video function at all cause it says it wasn’t connect to the wifi even though it told us it was now all linked and set up…

Hi there, @Gem88! You are doing all the right things here. Setting up near the router is great, and the blue blinking light may have been an update upon initial setup completion. If you are able to open your Ring app, visit the Menu, select Devices, and visit your Video Doorbell, this will help you see if it is online. Try triggering a live view from the Ring app.

If your Ring device is not showing in the Ring app, another setup may be necessary. If your device is offline, please reconnect your Ring device by following the steps in this help center article. There are times when your Ring device may not be operating as intended, in which a reset is a great step. To reset your Ring device, please hold the setup button for 20 seconds, then retry the steps above. I hope this helps! :slight_smile: