Ring Video Doorbell
Doorbell (Gen 1 & 2) using WiFi 6
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05-05-2023 12:35:03
Responses (8)
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19-05-2023 05:31:48
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25-07-2023 11:15:38
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I too just switched to the WiFi 6 and am having the same issues even though the ring is connected to 2.5GHZ
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22-12-2023 05:35:26
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I also have this same problem.
I have a 6E router (pro I from Vodafone) and my ring cameras HATE IT!
My door bell, indoor cam and spotlight cam are not too bad and I have connected them successfully after a lot of playing around.
However I have two stick up cam wired and they drop off the network two or three times a day…and when they are connected the image quality is terrible or even completely grey.
My router doesn’t actually let me split the bandwidths believe it or not (this has been disabled by Vodafone)
Ring support were no help other than to offer me replacement reduced (obviously didn’t fix anything) and then a a refund.
Vodafone support similar.
Basically ring say “we only work on 2.4”
And Vodafone say “it’s 2023 - you’ve bought 6E broadband”
A complete nightmare.
Ring….can you technically investigate please?
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29-12-2023 08:45:17
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@Caitlyn_Ring Im replying and tagging you in this to keep the thread. The original question was not about the ghz band but the actual wifi standard that is being used. Is there any information about compatibility with wifi6? Or are these devices now made obsolete by having a better network even while using the 2.5 ghz band?
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11-01-2024 08:44:05
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Caitlyn_Ring
Hi @user44288. Both the Video Doorbell (1st gen) and Video Doorbell (2nd gen) are only compatible with 2.4GHz wifi networks. If you have a dual band router, I would suggest having your internet service provider split your network into two separate 5.GHz and 2.4GHz networks. Then create a guest network using only 2.4GHz and attempt to connect your Doorbell (2nd gen) to that network.
If that still doesn’t work, you’ll need to follow up with our support team to see if there are any additional troubleshooting steps they can explore. When contacting our support team, let them know you’ve reached out before, as the issue may need advanced troubleshooting. Since it is network-related, they may have you contact your internet service provider for assistance as well.
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05-05-2023 05:47:19
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