Ring Video Doorbell

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Doorbell Downloaded 12gb today

As per subject, my doorbell downloaded over 12gb of data today (reported by my router traffic monitor), how is this possible?I expect a high volume in upload, but not in download. Thankfully I have no cap on the broadband, but if I had I could have incurred extra charges.Can someone from Ring please explain? I tried to call customer Service, but it says it is closed.Even if it was a firmwaree upgrade, it seems rather large.

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30-08-2020 18:10:46

Responses (1)

  • E

    No idea why 12GB was used. Customer service would be able to tell you more about your device. They have different hours now with Covid-19. Information on customer support below. [https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19) [https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch)

    1

    30-08-2020 18:34:06

      C

      Mine just did this too, and now is offline :/

      0

      07-10-2020 14:17:19

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