Doorbell dont update health

Hi.
I have the video doorbell 4, but I’m having problem with the battery health,i have 2 batteries and charged them full until the green light comes on.
Tried them both, and it always says 29% charged, then keeps sending a notification to charge.
I have waited 2 days/reset doorbell 3 times/updated app, but still on 29%.
Thanks.

Hi @user3335. You have tried the basic troubleshooting steps I would have recommended for this concern. The next best step would be to give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.