Doorbell disconnects frequently and only way to reconnect is to pull battery

I have a ring 3 doorbell and have it installed on the door as no room on the frame. It is connected to a chime Pro that is about six feet away.

The doorbell has started to disconnect on a regular basis and won’t reconnect by going into setup mode. I have found that after a quick battery pull it reconnects straight away.

It is possibly caused by the door slamming but was fine for the first 3 weeks of installation.

Anyone come across this before and have any suggestions to stop it happening.

Moving the doorbell off the door isn’t currently an option.


Hi @user21359. What material is the door made from? Some materials can cause more interference with wifi signals than other materials, which may be the case. What is the RSSI on the Doorbell and on the Chime Pro?