i’m having issues with my 2nd generation wireless doorbell disconnecting every 2-3 days. when it happens, it shows offline on the app and the only way to reconnect is to plug the doorbell in to mains as if charging (despite battery being full or nearly full in most cases), completely remove the device from the app and setup again as new device. Within 2-3 days , I have to do it all over again.
Things I have tried so far…
Moved the doorbell closer to the router (right next to it) as a test, thinking maybe it was too far from the router or something is obstructing the wifi signal, it still disconnected as before, this made no difference at all (I am currently in the process of trying this test again!)…
Have tried resetting my router multiple times with no difference made…
I also took the doorbell to my parents house and connected to their wifi, it was fine for 3 weeks there with no interruption at all.
This lead me to believe it’s my BT fibre at fault but having spoken to BT, they’re adamant its not a fault at their end and are saying there has been no dropouts on my internet…
I’m completely out of ideas at this point, can anyone suggest what I can try next please? Am I missing something??
Thanks in advance for any help.