Hi @user63139. If the Ring Doorbell is registered to another owner, they need to remove it from their Ring account before you can add it to your own Ring account. If they've already done so, but you're still receiving this error, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) for further assistance. We do not have access to account details or device ownership information on the Ring Community, since it's a public forum. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.