Hi neighbors. If your Ring Doorbell or Security Camera is offline or is falling offline frequently, there are a few different troubleshooting steps you can take. First, review the RSSI for your Doorbell or Camera on the Device Health page. The RSSI is a measure of the strength of the wifi connection that your Ring device is receiving, and a high RSSI can cause your Ring device to fall offline. You can also find more wifi information and troubleshooting steps in our Help Center article here, as you may need to move your router closer to your Doorbell or Camera if possible.
If these troubleshooting suggestions don’t help, please follow up with our support team at one of the numbers available here so they can assist further. If you are outside of the US, please visit here to see how to contact support.