Doorbell continually goes offline

My ring 1st generation doorbell goes offline every couple days now, nothing has changed. It is hardwired in and has worked great up until now. I have to remove and reset each time which is becoming a real hassle.

Suddenly started having this issue today with my 2nd generation wi-fi video doorbell, any advice out there please.

I have started having this issue with a ring doorbell 3 as well. hardwired nothing changed and today is the second time it has just gone offline for no apparent reason.

I have the same problem with Video Doorbell Pro 2
It started few months ago and now it is more offline then connected!

Hi neighbors. If your Ring Doorbell or Security Camera is offline or is falling offline frequently, there are a few different troubleshooting steps you can take. First, review the RSSI for your Doorbell or Camera on the Device Health page. The RSSI is a measure of the strength of the wifi connection that your Ring device is receiving, and a high RSSI can cause your Ring device to fall offline. You can also find more wifi information and troubleshooting steps in our Help Center article here, as you may need to move your router closer to your Doorbell or Camera if possible.

If these troubleshooting suggestions don’t help, please follow up with our support team at one of the numbers available here so they can assist further. If you are outside of the US, please visit here to see how to contact support.

Hi
It happened again!
It was working for a month and now it cant connect to my wifi!

I have tried to reset the doorbell by holding the side button and add it to the app again but it does not transmit his wifi and the app cant connect to it?

what to do?

Hi @cale1978. Since you’ve had this concern for quite a while and it’s repeated this behavior, I suggest reaching out to our support team. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

is there any phone for English speaking support in EU?

Hi @cale1978. All of our available support numbers can be found in the links provided above.