Hey neighbors! Since you’ve already tried some basic troubleshooting steps and checked the basic information such as the RSSI and your wifi network, it may be best to contact support for some further assistance with this disconnecting concern. You can give our support team a call at one of the numbers available here. They can pull up your account and take a look at your device as well as offer more in-depth troubleshooting support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.