Ring Video Doorbell
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Doorbell constantly disconnecting
battery-video-doorbell
I bought the ring 3 in November. It worked for a few weeks then stopped recording ( device health says its online and connected but nothing) called phone support and reset it. Worked a few days then same thing. I cant imagine its normal to have to gonout sude and reset it every few days. I reset last night, it picked up two motions and i woke again to no new notifications all night and all day today . Am i
Doing something wrong?
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24-01-2021 07:31:13
Responses (2)
C
Hey neighbors! Since you've already tried some basic troubleshooting steps and checked the basic information such as the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) and your wifi network, it may be best to contact support for some further assistance with this disconnecting concern. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can pull up your account and take a look at your device as well as offer more in-depth troubleshooting support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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26-01-2021 07:03:01
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jc_barnard
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25-01-2021 10:32:00
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