We have a new Ring Doorbell 3. it is connected to the mains electricity.
However the battery runs out in about 14 days. Is this normal?
Is there a way to check the mains is connected correctly? and is there an easy way to see why it is draining the battery so quickly?
Thanks
Hi @richardsecretsource. If you hardwire your Ring Video Doorbell 3, the battery should last for quite some time. Once your battery hits 90%, it will start to trickle charge. You’ll also want to make sure your transformer is adequate for the Ring Video Doorbell 3. If you need further help with this, reach out to our support team for further assistance. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.