Ring Video Doorbell
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Doorbell Battery - Not showing as charged
hardwired-battery-video-doorbell
Hello. I have 2 batteries for my Doorbell 2 that I alternate when charging. For some reason the Doorbell is no longer recognising either battery as charged when both are fully charged. Has there been some update that would explain this? Any ideas on a fix?
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01-09-2020 22:14:48
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Caitlyn_Ring
Hi @Raymo83. If your Doorbell is not recognizing either charged battery, then I'd recommend performing a reset. With one of the fully charged batteries inserted, hold down the setup button on the Doorbell for at least 20 seconds. Once that's complete, simply reconnect it to wifi by following the steps under the Device Health screen in the Ring App. Let me know how that works for you! :)
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02-09-2020 20:10:56
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