Ring Video Doorbell

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S
Doorbell battery issue

The battery on my ring doorbell keeps discharging even though it is hardwired. The lines have power, I've checked that. I've removed the device a few times and charged it with a USB cable to 100%, but every time it starts a gradual discharge until it becomes unuseable. I don't live in a cold climate, so the cold is not a factor in Phoenix. It was good until a few months ago. The firmware states "Up To Date", and the wi-fi signal strength is strong.

2017

1

2

20-05-2020 16:14:06

Responses (1)

  • M

    How many motions a day are you getting? The power is just a trickle charge so the change may not keep up with the drain if you have a lot of motions. That or the trickle charge is not sufficient to keep the battery charged.

    1

    22-05-2020 23:05:26

      V

      I am having this problem too, with hardwired video doorbell 3. 16VAC power (that I already replaced thinking it was the issue). Motion detection is approximately set to 60% sensitivity on an area of around 50% of the screen. I just disabled the colour night mode (which makes me sick as the device is sold with this functionality) to see if it helps. The fact that this device is hardwired should prevent the battery to be empty at all time. This is a bad product design. The worse thing is that we do not even receive a notification when the device goes offline because the battery is empty, even with the Ring Subscription!

      0

      23-07-2024 12:44:48

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