Doorbell audio

I have Ring doorbell 3. I can’t hear what people are saying to the doorbell but they can hear me. Any advice?

Hey @Joey1120. Have you ensured the speaker button is not muted when you are viewing your Live View? You will want to make sure your phone is not on mute and that any Bluetooth devices are not taking over the audio for this Live View call. In addition, some phones treat a Live View like a call, so you may have to put your phone on speaker or put your phone up to your ear to hear the person. Feel free to disable any Bluetooth devices or such and see if this helps! :slight_smile: