Ring Video Doorbell
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Doorbell alert not going off when someone rings bell
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In the past couple weeks, we have noticed that neither the ring sound or a notification appears when someone rings our doorbell. The camera does pick up motion and we get alerted to motion consistently, but we get absolutely nothing in terms of sound or notification that someone is at our door, which is essentially making this device useless. I have gone over my settings and don't see a way to fix this. Help.
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03-08-2022 18:14:30
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Tom_Ring
Hi @chefpeon. Where are you not getting notifications from? Is this from your phone, Alexa Device or Ring Chime? Which specific model Doorbell do you have and have you confirmed it is recording by checking your Event History in the Ring app? Depending on what kind of phone you have, there are some troubleshooting steps that we can take to correct this concern. Let me know these few more details and I'm sure we can get this up and running again soon.
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04-08-2022 18:49:06
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