Doorbell 4 pre-roll - unusable quality

Hi there, @JCHH! Thank you for this image example. As described further in our help center article about pre-roll, the Ring Video Doorbell 4 will have colored pre-roll with high definition quality. As this model of Video Doorbell is dual band capable, please ensure it is connected to your 2.4 Ghz wifi network. As always, it’s a great step to check your signal strength or RSSI. I hope this helps! :slight_smile: