@JCHH I saw on one of the reviews of the Doorbell 4 that there was an issue where after the pre roll ended the resolution improved but the frame rate was still low. I cant remember exactly but I think it was when viewing back on the app, when downloaded the video was fine. Likely needs to be addressed in a firmware/app update.

Hi there, @JCHH! Thank you for this image example. As described further in our [help center article about pre-roll](https://support.ring.com/hc/en-us/articles/360042728431-Advanced-Motion-Detection-in-Ring-Devices), the Ring Video Doorbell 4 will have colored pre-roll with high definition quality. As this model of Video Doorbell is dual band capable, please ensure it is connected to your 2.4 Ghz wifi network. As always, it's a great step to check your [signal strength or RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). I hope this helps! :)

Great work on completing these steps, @JCHH. Thank you @bemak187 for providing such great recommendations! When it comes to motion, there are a great many options to choose from. Trial and error is the best method for optimizing this detection. Try people only mode, different zone distances, and even the [motion frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) setting. As for the Pre-roll quality, this certainly should be resolvable and improved with wifi signal, and definitely should show sufficiently in a downloaded video. If the above suggestions do not seem to improve your experience with the Video Doorbell, our support team is always available for more in-depth troubleshooting. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to let us know how this goes! :)

I am having the same problem. By the time the 4 second "pre roll" is done being blurry, the people could already be out of the picture. It seems like my old doorbell 2 (which lens flaked off of) captured video from the moment it saw the movement (where the "pre roll" now starts) perfectly clearly. This doorbell 4 is blurry for 4 seconds that used to be crystal clear video on the old doorbell. I called support and they say mine is working perfectly. However, it seems like a big downgrade from doorbell 2. This needs to be fixed. If you turn off pre roll, video doesn't start recording fast enough.

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