Hi there, @Bethwarlock! When having video and chime pro connection concerns, the best first thing to check is wifi connection variables. Please check your Video Doorbell device health to confirm the RSSI, or signal strength, is sufficient. Our [Community post about RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) will help with tips on improving signal strength. Is your battery fully charged? Too low of a battery level can impact performance. Feel free to let us know how this goes! :)